Delete your account

In the app

You delete your Criw account yourself, from inside the app, whenever you like. There's no form to fill in and nobody to write to, and it works the same for a guest account.

• iPhone and iPad: open Criw, go to Settings and scroll to the end. Open Danger zone, below Sign out, and tap Delete account.
• Android: open Criw, go to Settings and scroll to the end. Open Danger zone, below Sign out, and tap Delete account.
• Web and desktop: sign in at web.criw.app, go to Settings, open Danger zone at the end and choose Delete account.

To confirm, type your email address (a guest account types DELETE). The account stops at once: you're signed out on every device, and nothing of it is left on yours.

What is deleted

Everything the account holds:

• Your agents, with their instructions, memory and conversations
• Your groups and their conversations
• Your files, skills and routines
• Your connectors and the credentials in your vault
• Any credit left on the account, which is not refunded
• Your sign-ins on every device

All of it is erased within 30 days, backups included. You can sign up again later with the same email; it will be a new, empty account.

What is kept

The records of payments and of the credit your agents spent, which the law requires us to keep for six years in Spain. They are kept apart, without your email, and used for nothing else.

Subscriptions

Deleting your account doesn't cancel Criw Pro. Cancel it first where you bought it: in the App Store, in Google Play, or with Manage subscription in Criw's Settings on the web.